Frequently Asked Questions

Can I see Shipping Cost before I place my order?

Absolutely. Add the item to cart. Click on Edit Cart. Under Order Summary, on the Shipping line, look for the Estimate link. Click the link, pick your state and enter zip code. For shipping cost outside the US, leave on Outside US, pick your country and provide requested info.

Can I place my order and pick up at the Asheville store?

Yes you can. Place your order as usual but enter the Asheville Cyclebitz store as shipping address. When the order is received, we will contact you with a time and date to pick up. The item may be in stock at the store or we may have to move it here from another warehouse. Any shipping cost added at checkout will be voided out on your final receipt.
Ship to address to 582 Hendersonville rd, ste 7, Asheville NC 28803

Do I need to set up an account with you?

No, an account is not required with us but why would you not?
Apart from the ususal stuff like order history and tracking, a free account automatically gives you access to Reward Points Earned, real money you can use to pay for any future order.

I've forgotten my password

Simply go to Sign In, click on Forgot Password and follow instructions.

I want to return my purchase! What do I do?

Click on Contact Us at the top of the page. Send us a message including your order number and the items you are requesting to return