Orders over $75 - Shipping Is On Us! - *Restrictions apply.
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Frequently Asked Questions


Your site says "In Stock" but is it?

Yes, it is but let's explain.
Like many online retailers, we show our own inventory as well as the inventory from several distribution centers spread out over the US. So "In Stock" does not automatically mean in stock at our NC Cyclebitz location. Typically we would ship from the closest warehouse near you or, if you prefer to pick up at our store, we will advise on inventory availability or provide an ETA.
Placing your order online, for shipping or pickup, ensures the item gets reserved and taken out of available inventory.

Can I see Shipping Cost before I place my order?

Absolutely. Add the item to cart. Click on Edit Cart. Under Order Summary, on the Shipping line, look for the Estimate link. Click the link, pick your state and enter zip code. For shipping cost outside the US, leave on Outside US, pick your country and provide requested info.

What are Restrictions on Free Shipping?

First .. there is no such thing as Free Shipping. It only means the vendor had to absorb the cost.
While the majority of products, on our site, are set to receive Free Shipping (within the US48), some restrictions do apply. Deeply discounted items, closeout items or products where we simply do not have sufficient margin, are excluded. Oversize and bulky items, tires or shipments over 25lb are excluded as well. However, we always strive to minimize cost for our customers. If we can ship for less than the website calculated, we will refund the difference.

Can I place my order and pick up at the Asheville store?

Yes, you can. Choose the Pick Up Cyclebitz shipping option. When the order is received, we will contact you with a time and date to pick up. The item may be in stock at the store or we may have to move it here from another warehouse.

Do you ship to my country - overseas?

Yes, we can but we cannot control high shipping costs charged by carriers. It is expensive to ship anything from the USA to destinations outside of North America. In addition to high shipping cost, you will have to pay a mix of import duties and fees upon receipt of your parcel.
Consider using a parcel consolidator service like myus.com. They will provide you with a US based shipping address which you can add as a valid address to your credit card or Paypal (an important step to avoid order processing delays).

Do I need to set up an account with you?

No, an account is not required, but why would you not?
Apart from the usual stuff like order history and tracking, a free account automatically gives you access to Reward Points Earned, real money you can use to pay for any future orders. Being signed in also allows you to use Coupon codes, when available.
Perhaps you have privacy concerns? Please read our Privacy Policy.

I've forgotten my password

Simply go to Sign In, click on Forgot Password and follow instructions.

I want to return my purchase! What do I do?

Please read our Shipping & Returns Policy here.

COUPONS - How do I take advantage of available coupons?

To use one of our coupon codes when available, generally we will require you to be signed in to your account. It's a Member Benefit, and it's FREE so just sign in.
Add item(s) to cart - Click on Edit Cart or Checkout - Be signed in! - Look for the Promo Code field in Order Summary - Enter the coupon code and click Apply. The discount will be displayed in the basket screen if the product or basket is eligible. Coupon code discounts do not apply to already discounted or Closeout Sale items.
IMPORTANT Coupon codes, if any, will ONLY be available either displayed on the Cyclebitz site or shared with you via email. Coupon codes from outside sources or sites are NOT VALID ... ever.

Where do you ship from?

We ship daily from our NC location or, if possible or necessary, from a warehouse closer to you. That is, within the 48 continental US states.

I do not have Paypal, how can I checkout and pay?

Simply click on the Debit or Credit Card button and check out as you would on any other site.

What about Product Warranty?

Most products are covered under a manufacturers limited warranty. Warranty coverage is provided at the sole discretion of the manufacturer. It is never the retailer providing warranty coverage. Contact us if you have a product issue and believe it should be covered under warranty. We are here to help and will do our best to assist in any way possible.

Is Earth really flat?

Nope ... but you had to click on this one, didn't ya :-)