Frequently Asked Questions

Absolutely. Add the item to cart. Click on Edit Cart. Under Order Summary, on the Shipping line, look for the Estimate link. Click the link, pick your state and enter zip code. For shipping cost outside the US, leave on Outside US, pick your country and provide requested info.

First .. there is no such thing as Free Shipping. It only means the vendor had to absorb the cost.
While the majority of products, on our site, are set to receive Free Shipping (within the US48), some restrictions do apply. Deeply discounted items, closeout items or products where we simply do not have sufficient margin, are excluded. Oversize and bulky items, tires or shipments over 25lb are excluded as well. However, we always strive to minimize cost for our customers. If we can ship for less than the website calculated, we will refund the difference.

Yes, you can. Choose the Pick Up Cyclebitz shipping option. When the order is received, we will contact you with a time and date to pick up. The item may be in stock at the store or we may have to move it here from another warehouse.

Yes, it is but let's explain. Like most other online retailers, we show our own inventory as well as the distributor's inventory, spread over several US warehouses. So in stock does not automatically mean in stock at our NC Cyclebitz warehouse & shop (although we do keep a lot in stock). Typically we would ship from the closest warehouse near you.

Yes, we can but we cannot control high shipping costs charged by carriers. It is expensive to ship anything from the USA to destinations outside of North America. In addition to high shipping cost, you will have to pay a mix of import duties and fees upon receipt of your parcel.
Consider using a parcel consolidator service like myus.com. They will provide you with a US based shipping address which you can add as a valid address to your credit card or Paypal (an important step to avoid order processing delays).

No, an account is not required, but why would you not?
Apart from the usual stuff like order history and tracking, a free account automatically gives you access to Reward Points Earned, real money you can use to pay for any future orders. Being signed in also allows you to use Coupon codes, when available.
Perhaps you have privacy concerns? Please read our Privacy Policy.

Simply go to Sign In, click on Forgot Password and follow instructions.

Please read our Shipping & Returns Policy here.

To use one of our coupon codes when available, generally we will require you to be signed in to your account. It's a Member Benefit, and it's FREE so just sign in.
Add item(s) to cart - Click on Edit Cart or Checkout - Be signed in! - Look for the Promo Code field in Order Summary - Enter the coupon code and click Apply. The discount will be displayed in the basket screen if the product or basket is eligible. Coupon code discounts do not apply to already discounted or Closeout Sale items.
IMPORTANT Coupon codes, if any, will ONLY be available either displayed on the Cyclebitz site or shared with you via email. Coupon codes from outside sources or sites are NOT VALID ... ever.

We ship daily from our NC location or, if possible or necessary, from a warehouse closer to you. That is, within the 48 continental US states.

Simply click on the Debit or Credit Card button and check out as you would on any other site.

Most products are covered under a manufacturers limited warranty. Warranty coverage is provided at the sole discretion of the manufacturer. It is never the retailer providing warranty coverage. Contact us if you have a product issue and believe it should be covered under warranty. We are here to help and will do our best to assist in any way possible.

Nope ... but you had to click on this one, didn't ya :-)