Shipping and Return Policy

SHIPPING ... We're really good at it!
Items in stock at our NC shop will ship either same or next day, depending on when we receive the order.
If an item is in stock at one of our distributor's warehouses closer to you, we may have the item drop-shipped directly to you if it makes more sense to do so.

If you live nearby Asheville, NC and would like to pick your order up at our Cyclebitz Asheville shop, simply choose the Pick Up Cyclebitz shipping option. We will let you know when your order is ready.

RETURNS ... returns are never fun, so let's work together on this:
All online orders, unless specifically marked as Final Sale, are covered under our 30 day return policy.
All we ask is to be respectful and only return new & unused items with all original labels, tags, etc intact and attached.

Simply contact us for an RA (email is preferred, please go through our contact page).
Provide us with your order number, reason for return, and whether you would like to exchange, receive a refund, or opt for store credit1.
Let us know if we need to email you a prepaid return label (see ground rules below).
Safely pack up the item(s) and ship to the address we provide you in the RA email response.
DO NOT attach shipping labels onto or use an item retail display box (such as a helmet box) as a shipping box.
For higher value items, make sure to use a reputable carrier, with tracking and insure if needed.

A few ground rules ... For clarity:

"30 days" means 30 days from you receiving the order.
Generally we will NOT charge a restocking fee unless the returned item received is not in the required new condition.
If we provided you with a prepaid return label, our cost of return shipping (unless we made a shipping error) will be deducted from your refund.
Original paid shipping (unless we made the error) is never refunded. Unfortunately, shipping carriers do not refund us either.
If your order had free shipping (meaning we paid to get the item to you) our actual shipping cost paid may be deducted from your refund.
HOWEVER... we may be able to absorb some or all costs associated with shipping, returns, and restocking, if you opt for exchange or store credit. It's our "lets work together on this" approach.
HELMETS and other safety equipment. Generaly, a motorcycle helmet cannot be returned unless we can absolutely determine it has not been used in any way or fashion.

What's up with the "may be" and "case by case" policy on returns?
Much of it has to do with the actual product and order size.
For example, are you returning a $9.95 item or a $1,000 purchase?
A small mail item or a big & heavy item in oversized packaging?
Refund or store credit?
There are many variables to consider for us, on a case by case basis.
We do prioritize our relationship with you, our customer, and will do everything we can to minimize impact. On some items, we may have enough margin to absorb costs, while on others we simply don't.

1 when you choose to receive store credit, instead of a refund, you will not loose the points credit already accrued on your acount. It's a win win.

Read more about our generous Rewards Program