Shipping and Return Policy

SHIPPING
Items in stock at our NC location will ship either same or next day, depending on when we receive the order. Dependent on your location, we may drop-ship the item from a warehouse closer to you.
In some cases, depending on the complexity of an order, we may need to transfer items to our NC location first, in order to ship out combined.
This can delay your shipment by several days.

If you live nearby Asheville, NC and would like to pick your order up at our Cyclebitz Asheville shop, simply choose the Pick Up Cyclebitz shipping option. It's always free and we will let you know when your order is ready.

RETURNS
All online orders, unless specifically marked as Closeout or Final Sale, are covered under our 30 day return policy. Closeout items are not eligible for return.
For eligible items, all we ask is to be respectful and only return new & unused items, in original undamaged packaging with all original labels and tags intact and attached.
We do closely inspect every item returned to us.

• To initiate a return, contact us for an RA (email is preferred, please go through our contact page).
• Provide us with your order number, reason for return, and whether you would like to exchange, receive a refund, or opt for store credit (see below "How to avoid restocking fees")
• Let us know if we need to email you a prepaid return label (see ground rules below how this can affect your refund).
• Safely pack up the item(s) and ship to the address we provide you in the RA email response.
• DO NOT attach shipping labels onto or use an item retail display box (such as a helmet box) as a shipping box.
• For higher value items, make sure to use a reputable carrier, with tracking and insure if needed.

A few ground rules ... 

• "30 days" means 30 days from you receiving the order.
• Restocking Fee. With ever rising cost of processing fees, all returns are subject to a minimum 5% restocking fee. Not only did we incur processing fees on the original charged amount, we are also paying processing fees on the refunded amount.
• If we provided you with a prepaid return label, our shipping label cost (unless we made a shipping error) will be deducted from your refund.
• Original paid shipping (unless we made the error) is never refunded. Unfortunately, shipping carriers do not refund us either.
• If your order had free shipping (meaning we paid to get the item to you), actual shipping cost we paid will be deducted from your refund.
• HELMETS and other safety equipment. Generally, a motorcycle helmet cannot be returned unless we can absolutely determine it has not been used in any way shape or form. Any returned helmet, or any personal safety related item, will be subject to a rigorous inspection before being accepted for a refund.

How to avoid restocking fees and other deductions?

• We may be able to absorb some or all costs associated with shipping, returns, and restocking, if you opt for exchange or a store credit. This is decided on a case by case.
  Bonus: when you choose to receive store credit, instead of a refund, you will not loose the points credit already accrued on your account. It's a win win.